The turn-around time is typically 1 week here at Naviter. Everything else depends on carriers and possibly Customs delays if you are from outside EU.
In order to ensure the speediest possible turnaround time please follow this procedure:
1. Use a postal carrier which can track its packages
2. Include a thorough description of the problem (in English if possible)
3. Send the package to our office address:
Company: NAVITER D.O.O
Address: PLANINA 3
ZIP Code: 4000