Just recently my Oudie will not connect or recognize my computer when connecting via USB port. It used to display a connection display when hooked up, but no more. I'm unable to update software or download flights. I have reset, with no changes. I can see that it charges but it won't connect. Suggestions?
There are several things to check before declaring the Oudie faulty:
1. Check USB connector visually
All connectors are nicely visible, ordered and in one line.
The actual connectors are the small dots in the middle of the plastic plug.
The connectors are either missing, bent or otherwise out of order.
The plastic plug holding the connectors in place could be damaged or missing
USB Connector is OK
USB connector needs to be replaced with a new one.
2. Try another USB cable
If the connector looks fine the cable could be broken. Please try another USB-A to mini USB cable. We have often found that USB cables supplied with cameras don't work well for various reasons. If you were not using the USB cable which was supplied with your Oudie please try that first. If it works - your Oudie is fine.
3. Try another USB port on your PC
Often the USB port drivers on the host PC wil become overloaded or otherwise broken. Simply switching to another USB port on your computer could solve the problem.
4. Reboot computer and try another port on your PC
Sometimes the drivers will become broken to the point that none of the USB connectors will work. Naviter knows this because when we test the Oudies before shipping we sometimes test hundreds in a single day and this does happen. Rebooting helps on a computer which is known to have no problem connecting to an Oudie otherwise. If you have a USB port with a yellow or blue plug they are either powered or USB 3.0. They can all handle more power and are a better choice for connecting the Oudie than the normal USB 1.0 or USB 2.0 ports.
5. Try a powered USB hub
Often the host PC's power supply is insufficient to support charging the Oudie and to conduct communication at the same time. This is true particularly for more compact and lower spec laptops with USB 1.0 or 2.0 ports. If you can use a Powered USB Hub this will solve the problem with underpowered USB connectors on your PC. A computer screen with USB connectors will often be a powered USB hub already (but there is no guarantee).
6. Try to connect to another PC
If you still can not get the Oudie to connect please try to connect to another PC. If you can connect successfully on another PC then the Oudie is not at fault. We have a PC in the office which will not connect to an Oudie in USB mode regardless of what we do to it.
7. Try to connect using Active Sync
To try this you need to have Active Sync installed (Windows XP) which was later renamed to Windows Mobile Device Center after Windows Vista. It is preinstalled on Windows XP, Windows 7 and Windows 8 (also 8.1). and newer Microsoft operating systems. To put Oudie into Active Sync mode please exit SeeYou Mobile (Menu > Next > Exit > Yes). Then click the icon in the upper right corner of the main Menu window. Then choose the USB menu option:
Once in the menu select change the option toggle from "Mass Storage" to "MS ActiveSync". Then press the floppy disk icon to save the changes. Oudie will reboot. Once it has rebooted plug the USB cable and see if it will connect to the PC. Upon successful connection an Oudie icon will be visible in Windows Explorer window as a Portable device (PND):
You can then browse, copy and delete files on Oudie in Active Sync mode. We know of at least one computer in our office which is very reluctant to connect to an Oudie in USB mode (Mass Storage mode) but it will connect perfectly to any Oudie perfectly in Active Sync mode. If this happens you can use your Oudie normally until you have time to send it in for repair.
If none of the above solutions fixes the problem your Oudie will need to be inspected by Naviter. Please talk to your local Naviter dealer to get it fixed as soon as possible.