Troubleshooting

Problems running SeeYou? Read here first.

How to create a screenshot?
Screenshots are often the best way to tell us about exactly what you are seeing on your screen. This is how you can make a screen shot.  1. Press Prt...
Tue, 3 Jan, 2017 at 2:34 PM
SeeYou for Mac / OS X
Unfortunately there is no native SeeYou application for the Mac at this moment. Pilots are however successfully using the following virtualization platf...
Tue, 3 Jan, 2017 at 2:35 PM
Registering an old version of SeeYou (5.44 or earlier)
After you buy SeeYou registration key you will get something like this: Serial:14123, Key:XXXX-YYYY-ZZZZZ, Registered to:Andrej Kolar, for SeeYou 4 ...
Thu, 9 Feb, 2017 at 12:04 PM
No COM port or USB to Serial adapter doesn't work
First of all: correct drivers for your USB 2 Serial connector must be installed properly. You can check that the installation was successful if you connect ...
Tue, 3 Jan, 2017 at 2:42 PM
What is photo-landing?
The photo-landing point is what would have been scored if you were in competition flying the task that was declared in your logger. To get the full stat...
Tue, 3 Jan, 2017 at 2:43 PM
ENL detection does not work
Unfortunately the ENL in flight recorders records noise. It does not record when the engine was running. The software has to determine whether or not an eng...
Tue, 3 Jan, 2017 at 2:48 PM
Installing SeeYou: MoveFile failed Code 5. Access denied.
Problem: During the installation of a SeeYou upgrade the installation fails with the description 'MoveFile failed Code 5. Access denied.'. Someti...
Tue, 3 Jan, 2017 at 2:49 PM
Can not login, code 400
It is known that some users are seeing "Code 400" or "Code: 406" error when they try to log in to SeeYou Cloud. It looks like this: ...
Fri, 14 Jul, 2017 at 8:56 AM
3D view doesn't work
If you experience problems with the 3D view here are some common solutions that helped users solve 3D problems in the past. Please try if they help you: ...
Tue, 3 Jan, 2017 at 3:02 PM
Communication failed, error code (-13) or similar
During the communication with external devices several errors can occur. Connection Wizard will report an error code from which it is possible to guess wher...
Tue, 3 Jan, 2017 at 3:03 PM